I do respond on all social media accounts. Facebook and Instagram are the quickest way to contact me. I also respond to chat messages on my website. Please remember that I do get booked out weeks in advance and it could take up to three days for me to respond to new messages. Rush orders typically do not get filled.
Cake pick ups are only available Thursdays-Sundays.
Mondays-Wednesdays are not available for cake pick ups since this is when I respond to new cake requests and also are my cake prep days.
In order to schedule your cake, I do require a 50% non-refundable deposit to confirm your order. The remaining balance is due two days before pick up. I will only accept deposits from customers who have already been quoted and confirmed the requested date is available. I accept Venmo, Cashapp, Zelle, Apple Pay or Paypal. If you do not have these, I also have a secured payment portal on my website.
All orders are pick-up. I do offer delivery, my delivery fee is $20 plus $1.50 per mile.
If you are interested in delivery, you can send me the delivery address and I will give you the exact delivery fee. When choosing delivery, it must be requested at the time of placing order. An extra fee of $15 will be applied for switching pick up to delivery within 4 days of event.
If I have confirmed date availability, a $50 rush fee will be applied to orders booked within 6 days notice.
Refunds are not provided for any reason. Due to my full schedule and attention to detail, I spend many hours planning and preparing before beginning on a cake order.
Once an item has been picked up by you or your designated party, it is considered “Accepted”. Accepted means that you, the client (or your designated party), has looked at the item and was satisfied with it. In the event that I have made a major mistake to the design theme (flowers instead of dinosaurs for example), and you alert me at the time of pickup, every attempt will be made to correct this error in a timely manner, before you leave. No refunds will be given for minor color or design discrepancies/variations. IF YOU PICK UP YOUR CAKE, SAY NOTHING ABOUT ANY TYPE OF ISSUE YOU MAY HAVE, AND CONTACT ME LATER WITH A DESIGN ISSUE, I WILL NOT ISSUE A REFUND. IT IS YOUR RESPONSIBILITY TO SPEAK TO ME ABOUT IT AT PICK UP, SO WE CAN DISCUSS HOW I CAN CORRECT MY MISTAKE. If a major mistake in flavor is found after leaving with the cake (at the time of cutting it), please notify me immediately. If it is found that I served you an entirely incorrect flavor, you will be refunded or credited for the portion of the cake that was an incorrect flavor. *Please note: If you book the order, and fail to give us a flavor choice, vanilla cake will be used by default. No refund will be granted for this issue.
*PLEASE NOTE: All cakes are stored in cooler prior to pick up. They will be cold when you pick them up, as this allows for better and safer transport. I recommend you also store them in your refrigerator until about 2-3 hours prior to serving.* All products are the client’s responsibility upon leaving, unless it is being delivered by me. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. Please drive carefully and slowly, keep cake lying flat in car, and keep in a cool climate Phoenix summers get extremely hot; being very hard on cake and icing. I keep all orders refrigerated, and recommend that clients do the same, especially during hot summer months. This will keep the cake cool, and makes it much easier to transport without damage. Sitting it out at room temperature for 30 minutes will soften the icing back up. DO NOT leave cake sitting outside for any length of time, even for a party. It will melt, and can melt in less than 20 minutes in higher temperatures. Do NOT leave your cake in the car while running into the store for balloons or other items, even if it is only 60 degrees outside! If the sun is out, the interior of your car is likely much warmer than that, and the cake will melt! Do NOT place your cake on the counter near your stove, and then use the stove to cook food! Although keeping many types of cakes at room temperature is perfectly okay, the heat and/or moisture from the stove will cause the "room" temperature to rise and the cake/frosting to melt and fall apart! Do NOT place in a "sun-lit" area. Even when left on a table, or counter, in a climate-cooled room. If sitting in direct sunlight from a window, a cake will get too warm and melt over time.